WISMO Is Eating Your CX Inbox — Here's What's Replacing It

60–80% of e-commerce tickets are routine — order status, basic returns, sizing questions. Automating those isn't a CX downgrade; it's the only way your team gets to spend time on the tickets that actually deserve human attention. TL;DR: 60–80% of e-commerce tickets are routine: WISMO (where is my order), basic returns, sizing/fit questions. · Automating tier-1 cuts CX cost per order 30–50% and shifts human time to the tickets that actually need judgement. · Response-time SLAs drop from hours to seconds on the automated share — with no change to headcount. · Modern setups deploy in 2–4 weeks against Shopify + Zendesk/Gorgias without a re-platform.